FAQs
Our frequently asked questions.
21 articles
About Truss
Learn more about Truss and what we do.
What is Truss and what can I use it for?Use Truss for simple and secure construction payments.
Is there a Truss referral program?Refer Truss to your industry contacts and to get up to $100 per referral
What are my Truss Account limits?What are the limits on your Truss Account and how can you increase them?
Why do I need to disclose business information to open a Truss account?Financial institutions are required to collect this information to comply with legal and regulatory requirements.
How secure is Truss?Protecting your data and transactions is our top priority.
Why Truss Requires Certain Information for Registration.Understanding our registration compliance requirements.
Why do I need to disclose personal information to open a Truss account?Financial institutions are required to collect this information to comply with legal and regulatory requirements.
How-To FAQs
Frequently asked questions about the Truss workflow.
How should I introduce my customers and contacts to Truss?Templates and tips to help make your customers comfortable using Truss.
How do I invite others (subcontractors, friends, etc) to Truss?There are multiple ways to invite others so they can receive funds faster. Some options reward you as well!
How long do payments take?Timelines for when your transactions will settle or deposit.
Do my contacts need to register for Truss?Contacts you are transacting with have the option to create an account, but it is not mandatory.
Can I send or accept international payments?Looking to send money abroad?
How to Use the Pending Approval Feature on TrussThe Pending Approval feature allows users with the Bookkeeper role to submit bills for approval before they are processed.
How do I setup payroll from my Truss account?Setup your payroll to automatically withdraw funds from your Truss checking account.
Using Truss on Mobile
How you can use Truss on your phone
How to Install the Truss Mobile AppManage your Truss payments and cards anytime, anywhere.
How to add Truss to your phoneAccessing the Truss app is as simple as downloading it from your preferred app store and signing in!
How to Enable Tap to Pay in TrussTap to Pay lets you accept contactless credit and debit card payments directly on your mobile device through the Truss app — no additional hardware needed. It's fast, secure, and…
Other FAQs
Other frequently asked questions.
What are the ACH cutoff times?Understand ACH cutoff times and how they affect settlement time of your transactions.
Why don't my bank account numbers match the one's shown in Truss?Chase Bank Uses Substitute Account Numbers to Protect its Users.
Truss Help Video CollectionNeed video help? Find all our help videos in the link below.
What Is Balance Protection and How Do I Know If It’s Right for Me?Learn more about our Balance Protection Feature, and if it's right for you and your business!