FAQs
Our frequently asked questions.
18 articles
What Is Balance Protection and How Do I Know If It’s Right for Me?Learn more about our Balance Protection (Beta) Feature, and if it's right for you and your business!
About Truss
Learn more about Truss and what we do.
What is Truss and what can I use it for?Use Truss for simple and secure construction payments.
Is there a Truss referral program?Refer Truss to your industry contacts and to get up to $100 per referral
What are my Truss Account limits?What are the limits on your Truss Account and how can you increase them?
Why do I need to disclose business information to open a Truss account?Financial institutions are required to collect this information to comply with legal and regulatory requirements.
How secure is Truss?Protecting your data and transactions is our top priority.
Why Truss Requires Certain Information for Registration.Understanding our registration compliance requirements.
Why do I need to disclose personal information to open a Truss account?Financial institutions are required to collect this information to comply with legal and regulatory requirements.
How-To FAQs
Frequently asked questions about the Truss workflow.
How should I introduce my customers and contacts to Truss?Templates and tips to help make your customers comfortable using Truss.
How do I invite others (subcontractors, friends, etc) to Truss?There are multiple ways to invite others so they can receive funds faster. Some options reward you as well!
How long do payments take?Timelines for when your transactions will settle or deposit.
Do my contacts need to register for Truss?Contacts you are transacting with have the option to create an account, but it is not mandatory.
Can I send or accept international payments?Looking to send money abroad?
How to Use the Pending Approval Feature on TrussThe Pending Approval feature allows users with the Bookkeeper role to submit bills for approval before they are processed.
Using Truss on Mobile
How you can use Truss on your phone
How to Install the Truss Mobile AppGet the Truss mobile app to manage your payments and cards on the go.
How to add Truss to your phone's home screenAccessing the Truss webapp is as simple as tapping the shortcut icon on your phone's home screen