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How long do payments take?
How long do payments take?
Updated over a week ago

Payments within the Truss system are always instant. However, withdrawals into third-party bank accounts may incur processing delays. Keep reading for more details.

A) Incoming Payments: Receivables

Immediate Access to Funds from Payment Requests

You will have immediate access to funds in your Truss account when your payment requests are paid. That means you can use those funds instantaneously to

  • send as payables,

  • spend on your card and

  • maintain your account balance.

Settlement Time for Incoming Payments

While incoming funds are available instantaneously to use within the Truss system, funds require additional settlement time to withdraw or send to third-party bank accounts.

  • Incoming payments initiated before 3 pm EST will settle within 2 business days.

  • Incoming payments initiated after 3 p.m. EST will settle within 3 business days.

B) Outgoing Payments: Payables & Withdrawals

Sending Funds to Truss Users is Instant

When you send funds to other Truss users, they will have immediate access to the funds in their Truss account. They can also use those funds instantaneously to send as payables, spend on their card, and maintain their account balance.

Sending or Withdrawing Funds May Require Processing Time

Delays may occur when you (or someone you are sending a payment to) select to withdraw funds into a third-party bank account.

If you withdraw funds already settled in your Truss account, the deposit will arrive in your third-party account

  • on the same business day if initiated before 3 p.m. EST

  • the following business day if initiated after 3 p.m. EST.

However, if you withdraw funds that have yet to settle in your Truss account, the payment processing time may span 2-3 business days. This is due to the remaining settlement time of the funds you are withdrawing.

Additional Questions

If you have any additional questions about payments and withdrawals within the Truss system, please contact our customer support team at [email protected].

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