Contact Information
📧 Email: [email protected]
💬 Live Chat: Available in the Truss app
🕘 Operating Hours: Mon–Fri 9AM–9PM ET | Sat–Sun 11AM–4PM ET
What's the fastest way to get help?
🕔 During Business Hours
For the fastest response, email [email protected] or use the Live Chat feature inside the Truss app during business hours (Mon–Fri 9AM–9PM ET | Sat–Sun 11AM–4PM ET). Live Chat connects you directly with our support team in real time.
🕔 Outside of Business Hours
Emailing [email protected] is the best option. Our team monitors the inbox around the clock and will respond as soon as possible.
Additional Notes
For registered users, we offer a 24/7 support ticketing service.
When contacting us about a transaction, please include the Payment ID so we can look it up quickly. You'll find it in the payment details sidebar.