Before your team can start using Tap to Pay in Truss, an account owner needs to accept the Tap to Pay Terms and Conditions. This is a one-time setup step.
Why Am I Seeing "Admin Action Required"?
If you open the Truss app and see a screen that says "Admin Action Required" with the message: An admin needs to accept the Tap to Pay Terms and Conditions before you can use Tap to Pay.
This means the Tap to Pay Terms and Conditions haven't been accepted yet for your Truss account. Only a user with an admin role can accept these terms and enable the feature. Once an admin completes this step, Tap to Pay will become available for all users on the Truss account.
If you're not an admin, you'll need to ask someone with admin permissions on your Truss account to follow the steps below.
How to Enable Tap to Pay (For Users with an Admin Role)
Enabling Tap to Pay in Truss is quick and straightforward. There are two ways to do it:
Option 1: Enable When Prompted
When an admin opens the Truss app, they may be automatically prompted to set up Tap to Pay. The prompt will display a screen titled "Tap to Pay" with a description explaining that you can accept contactless payments directly on your device.
Simply tap the "Enable Tap to Pay" button at the bottom of the screen, then review and accept the Terms and Conditions to complete the setup.
Option 2: Enable From Truss Settings
If you've previously dismissed the prompt, you can enable Tap to Pay at any time from your Truss account settings:
Open the Truss app on your mobile device.
Navigate to Settings.
Find the Tap to Pay option.
Tap to enable it and accept the Terms and Conditions.
Device Compatibility
Tap to Pay in Truss is supported on both iOS and Android devices.
Frequently Asked Questions
Who can enable Tap to Pay in Truss?
All users can enable Tap to Pay, but only users with an admin role on your Truss account can accept the Terms and Conditions. If you're unsure who the account owner is, check your Truss account settings or contact your organization's admin.
Do all team members need to enable Tap to Pay individually?
Each member needs to enable tap to pay individually, but only users with an admin role needs to accept the Terms and Conditions.
Is Tap to Pay through Truss secure?
Yes. Tap to Pay uses the built-in security features of your device to protect your business and your customers' data. Payment information is encrypted and processed securely through Truss's payment infrastructure.
What payment methods can I accept with Tap to Pay?
You can accept contactless credit and debit cards, as well as Apple Pay, Google Pay, and other digital wallets that support NFC contactless payments.
Does Tap to Pay work on both iOS and Android?
Yes! Tap to Pay in Truss is supported on both platforms. See the Device Compatibility section above for specific requirements.
Still Need Help?
If you're having trouble enabling Tap to Pay in Truss or have questions about getting started, don't hesitate to contact our support team. We're happy to help!