Why does my Truss account have different balances?
Inflows and outflows in your Truss account may impact your balance in different ways, depending on the payment type and settlement timeline. We transparently display these balances in real-time to help you understand what is happening with your funds. Before initiating a transaction, we recommend reviewing your balance summary to avoid delays or returned transactions.
Read more to understand each piece of your balance summary.
Viewing your Balance Summary
You can find the balance summary on your account by following these steps:
1. Navigate to Accounts. Here you can see your Truss balance through a dynamic bar. Hover over the 'i' icon to see what each term means.
✅Liquid Funds ➡ Fully settled funds that are available for use across Truss and for withdrawals initiated by third-party platforms (e.g., payroll systems, external billers like AMEX) via routing numbers or linked accounts. These include:
Authorized third-party withdrawals (e.g., payroll systems, billers like AMEX),
Pre-approved bill payments.
Note: Only Liquid Funds can be used for transactions initiated outside of Truss. Your total or available balance may appear sufficient, but if those funds are not settled (i.e., not Liquid), the transaction may fail. Always check your Debitable Balance before initiating third-party withdrawals.
⏳Incoming Funds ➡ Funds from paid invoices that are still processing and will become liquid once fully settled. These funds can currently be used to:
Make payments within the Instant Truss Network (to other Truss users),
Spend on your Truss cards,
Pay Truss-managed or pre-approved bills within the Truss system.
Note: These funds cannot be used for third-party withdrawals (e.g., via routing number, Plaid, or external billers like American Express) until they are fully settled and classified as Liquid or Debitable Funds.
2. Click 'Cash' under Truss Accounts for a more detailed view. 'Uncleared Funds' will show you amounts that are temporarily unavailable, and where they are currently being processed.
3. We are working on a panel that will show you the dates of incoming funds for further transparency, and will launch that as soon as possible for even more visibility into where your funds are!
Understanding your Balance Summary
Note: You can track any transaction's settlement timeline by clicking into your Cash account and selecting the Transaction.
1. Available balance
Your available balance is your total account balance, including any outgoing payments that have not been accepted by the receiver and funds that are on hold for card repayments.
These funds are available to spend within the Truss system, including
Truss card payments and
payables.
⚠️ Important: While your available balance may appear sufficient, only settled and liquid funds can be used for external transactions such as ACH withdrawals or third-party bill payments. Always check the Debitable Balance before initiating payments to vendors or services outside of Truss.
2. Settled balance
This is the amount of fully settled funds in your account.
These funds are available to spend for any transaction initiated from your Truss dashboard, including
card payments,
payables and
withdrawals initiated from the Truss dashboard.
3. Debitable Balance
This represents the settled amount available to spend within the Truss system and for withdrawal through third-party services (initiated outside of the Truss dashboard), including
1. Internal Use:
Truss card payments
Truss payables
Withdrawals initiated from the Truss dashboard
2. External Use (Third-Party Initiated):
ACH withdrawals using routing numbers
External software like payroll systems or billers via Plaid
*Third-party withdrawals include any ACH transactions pulling funds from your Truss account via routing numbers or Plaid through a different software system, e.g. a payroll system withdrawing funds from your Truss account via routing numbers.
Note: Third-party withdrawals initiated outside of Truss typically have a delay of 12-24 hours before they debit from your Truss account. So, while your balance may be sufficient when initiating a transaction, your Debitable balance may be different at the time it reaches your Truss account. We recommend holding additional funds to prevent these types of payment failures.
4. Processing Payments
This refers to payments that are in the process of being cleared or settled.
4.1 Processing Receivables
This represents payment requests that have been paid and are being processed, which means it's money expected to be added to the account.
E.g. You requested money from someone and they paid the request. Funds are available to spend within Truss instantly but need to settle in your account before you can send or withdraw to third-party accounts.
These funds are not yet eligible for external withdrawal until settlement is complete.
4.2 Processing Payables
This represents outgoing payments that have been accepted by the receiver and are being processed, meaning it's money expected to be withdrawn from your account.
E.g. You sent money to someone and they deposited the funds into a third-party bank account; the funds have not yet settled in their account.
5. Pending Payables
This represents outgoing payments that the receiver has not accepted but are expected to be paid out from your account.
E.g. You sent money to a new vendor and they have not entered their payment information to accept the funds
6. Card Hold
This amount is held as a pre-authorization for card purchase repayments and is not available for spending.
E.g. You spent money on your card today and your card balance has not yet been paid off through the automatic daily card repayment.