Why does my Truss account have different balances?
Inflows and outflows in your Truss account may impact your balance in different ways, depending on the payment type and settlement timeline. We transparently display these balances in real-time to help you understand what is happening with your funds. Before initiating a transaction, we recommend reviewing your balance summary to avoid delays or returned transactions.
Read more to understand each piece of your balance summary.
Viewing your Balance Summary
You can find the balance summary on your account by following these steps:
1. Navigate to Accounts > Cash account
2. Click 'View summary' next to your Available balance
3. Review your details on the sidebar that opens up
Understanding your Balance Summary
1. Available balance
Your available balance is your total account balance, including any outgoing payments that have not been accepted by the receiver and funds that are on hold for card repayments.
These funds are available to spend within the Truss system, including
Truss card payments and
payables.
2. Settled balance
This is the amount of fully settled funds in your account.
These funds are available to spend for any transaction initiated from your Truss dashboard, including
card payments,
payables and
withdrawals initiated from the Truss dashboard.
3. Debitable Balance
This represents the settled amount available to spend within the Truss system and for withdrawal through third-party services (initiated outside of the Truss dashboard), including
card payments,
payables and
withdrawals initiated from the Truss dashboard
withdrawals initiated through routing numbers or third-party software*
*Third-party withdrawals include any ACH transactions pulling funds from your Truss account via routing numbers or Plaid through a different software system, e.g. a payroll system withdrawing funds from your Truss account via routing numbers.
Note: Third-party withdrawals initiated outside of Truss typically have a delay of 12-24 hours before they debit from your Truss account. So, while your balance may be sufficient when initiating a transaction, your Debitable balance may be different at the time it reaches your Truss account. We recommend holding additional funds to prevent these types of payment failures.
4. Processing Payments
This refers to payments that are in the process of being cleared or settled.
4.1 Processing Receivables
This represents payment requests that have been paid and are being processed, which means it's money expected to be added to the account.
E.g. You requested money from someone and they paid the request. Funds are available to spend within Truss instantly but need to settle in your account before you can send or withdraw to third-party accounts.
4.2 Processing Payables
This represents outgoing payments that have been accepted by the receiver and are being processed, meaning it's money expected to be withdrawn from your account.
E.g. You sent money to someone and they deposited the funds into a third-party bank account; the funds have not yet settled in their account.
5. Pending Payables
This represents outgoing payments that the receiver has not accepted but are expected to be paid out from your account.
E.g. You sent money to a new vendor and they have not entered their payment information to accept the funds
6. Card Hold
This amount is held as a pre-authorization for card purchase repayments and is not available for spending.
E.g. You spent money on your card today and your card balance has not yet been paid off through the automatic daily card repayment.