Withdrawing funds
There are two types of withdrawals: Standard ACH withdrawals and instant withdrawals.
ACH withdrawals are free and settled funds are typically available same day if withdrawn prior to 3pm EST on a business day, but may take up to 3 business days to process. You can view the estimated deposit date in the transaction details sidebar. *Banking holidays may affect processing timelines*
Instant withdrawals are instant (up to 30 minutes for funds to become available) and cost a 1.75% fee.
Please note: The instant withdrawal feature is currently only available for accounts that have completed additional verification. If you don’t see the instant withdrawal option when withdrawing funds, and you would like access to this feature, please contact our support team.
Watch our video walk-through:
Step-by-step instructions
On the left side of the Truss dashboard, click 'Accounts'.
From the right actions bar, click 'Withdraw Funds' or if you're in the cash dashboard, click 'Move money'. and then 'Withdraw funds'.
Enter the amount you want to withdraw and click 'Next'.
Select whether you would like to make an instant withdrawal or ACH withdrawal.
Instant Withdrawals/Partial Instant withdrawals
Instant withdrawals are instant (up to 30 minutes for funds to become available) and carry a fee of 1.75%. ACH withdrawals are free and take up to 3 days to process.
You can split your withdrawal into partial instant and partial ACH, to do so, enter the amount you wish to instantly withdraw, and then click continue.
ACH Withdrawal:
If you would like to do just an ACH withdrawal for the full amount, click over to "Standard ACH"
ACH withdrawals take 0-2 business days, depending on what time you submit your withdrawal at.
Once you've selected your withdrawal method, click continue to choose your account to deposit to.
If you chose partial instant and partial ACH, choose both a debit card and bank account.
Note: For instant withdrawals, your debit card must be owned by you or your business and match addresses. You may run into some issues if your card does not match some personal details. Please contact support if you run into issues connecting your debit card.
Review your withdrawal and confirm the amounts, then click confirm to process the withdrawal.
You will receive an email confirmation when the withdrawal is complete:
