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How do I pay an invoice?

Received a Truss payment request via email or payment link? Here's how to make a payment on an invoice.

Updated over 2 weeks ago

Watch our video walk-through:


Step-by-step instructions

  1. In the email request that you received, click 'Pay Invoice'.

    1. You can also ask your vendor for their payment portal link to log in directly.

  2. Enter the email address where you received the payment request.
    Note: This must be the same email address where the invoice was sent to successfully log in and access your payment dashboard.

  3. Enter the confirmation code that was sent to your email.

  4. Click on the unpaid invoice that you would like to pay, or the email will route you to the invoice attached to the email.

  5. Review the amount due, and click pay. You can change the amount paid on the next page.

  6. If paying partially, enter the amount you would like to pay. Click Next when you're ready to move on.

  7. Connect your accounts if they are not already saved. Review the total amount you are paying and accept the Terms & Conditions. Click Pay when you're done.

    1. Note: Credit card payments will incur a fee which is added to your invoice total as the customer automatically.

  8. Allow the payment to process, please do not close the tab until it has been completed to avoid incomplete processing.

    1. You will receive this page when the payment successfully completes

    2. You can download a receipt by clicking the button.


Note:

  • You are not required to sign up for Truss.

  • You will not be charged for accepting any payment requests unless explicitly states next to a specific payment method.

  • Your payment will be deposited into the recipient's account the same business day.

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