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Reporting Unauthorized Card Transactions
Reporting Unauthorized Card Transactions

How to handle unauthorized transactions on your Truss card.

Updated over a week ago

Freeze Card

Freeze your card in the Truss dashboard immediately if you suspect unauthorized transactions.

Report Unauthorized Transactions

Contact Visa Support as soon as possible at the number on the back of your Truss card, 1-833-333-0417.

Be prepared to provide the following:

  • Your name and card number

  • A description of the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information

  • The dollar amount

Visa will open a dispute investigation into unauthorized transactions. Note investigations may take up to 90 days to be fully resolved. You may reach out to Truss any time to inquire about the status of your dispute.

Replace Your Card

Replace that card number with any vendors or subscriptions where it may have been on file. New physical and virtual cards can be created from your Truss dashboard.

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