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How do I change who pays the card fee?

You can charge the card fee to your customers, or choose to pay it for them.

Updated over 2 weeks ago

By default, if your customer chooses to pay by card, they are charged an additional card fee of $0.30 + 3.5% of the transaction amount. If you would like to pay the card fee for your customers, please follow the below instructions.


Step-by-step instructions:


  1. First, click "Settings" in your left menu bar

  2. Select "Payment Portal".

  3. Locate the "Charge customers card processing fees" row under "payments" and change the corresponding toggle from "On" to "Off".

4. Select "Yes, turn off".

5. Going forward, when your customers pay via card, you will be charged the additional card fee of $0.30 + 3.5% of the transaction amount from your Truss account.

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