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How do I refund an invoice?

How to refund your customers after they have paid an invoice.

Updated over 2 weeks ago

Currently there is no direct refund option on invoices, however, you can add your customer as a vendor and pay a bill to them to return any funds.

Here's a quick 1-minute guide:


1. Access Bills

Head over to the Bills section on your dashboard and click on 'Add Bill'.

2. Add Customer as Vendor

Add the customer you wish to refund as a vendor by clicking '+ New Vendor' and entering their information.

3. Enter Refund Details

Fill out the information and enter the amount you wish to refund. Add a description to help both parties identify this as a refund.

4. Select Payment Method

Click 'Pay Now' and choose the specific method you wish to use to send the funds.

5. Review and Confirm

Click 'Next' to review the details, then click 'Pay' to send the funds. The recipient will receive a notification to accept the payment.

💡 Note: Your customer will receive an email or text with a payment link. To receive their refund, they simply need to click the link provided to accept the payment.

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