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How do I retry a failed bill payment?
How do I retry a failed bill payment?

Update and retry a failed bill payment

Updated over 2 months ago

Watch our video walk-through:

You recently paid a bill and got notified that the payment has failed? Don't worry, with Truss, we have made retrying failed bills simple and quick.

Step-by-step instructions

  1. On the left side of the Truss dashboard, click 'Bills'.
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  2. Filter by status for 'Error' bills, and select the bill you are looking to retry.
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  3. Click 'Review and retry' on the failed payment.

    Note: here you will be able to see the reason for your bill payment failure.
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  4. Depending on the reason of failure, edit information accordingly (address, direct deposit information, etc.), or choose a new method of payment.
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  5. When you have confirmed the correct payment information, click 'Pay.'
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  6. The bill is now resent and your contact will receive an email or text notification of the payment. You can track the status of this payment in real-time in the 'Bills' tab of your Truss dashboard.

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