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Cancel a Payment
How do I cancel a payment or payment request?
How do I cancel a payment or payment request?

You can cancel 'Unpaid' payments in your dashboard.

Updated over a week ago

Watch our video walk-through:

Cancelling a payment:

Note: You are only able to cancel a payment when it is in the Unpaid state and the payment is not already processed. Once a payment has been completed, you can no longer cancel the transaction.

Step-by-step instructions

  1. On the left side of the Truss dashboard, click 'Payables' or 'Receivables' - depending on whether you want to cancel an outgoing or incoming payment.

  2. From the status filter, select 'Unpaid', then click on the payment you want to cancel.

  3. In the top right corner, click the three dots. Then click 'Cancel'.

  4. If you are sure you want to cancel the payment, click 'Yes, cancel'.

  5. The recipient will no longer be able to accept the payment or payment request.

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