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How to disconnect payment integrations through Buildertrend

To transition from your current payment integration in Buildertrend to Truss Payments, follow these steps:

Updated over 6 months ago

1. Access Admin Settings:

  • Log in to your Buildertrend account.

  • Navigate to Settings > Admin Settings.

2. Locate Existing Payment Integration:

  • Within Admin Settings, select the Accounting or Payments tab.

  • Identify the active payment integration you wish to disconnect

3. Disconnect the Current Payment Integration:

  • Click on the integration you intend to remove.

  • Choose the Disconnect or Disable Integration option.

  • Confirm your selection when prompted to finalize the disconnection.

4. Connect to Truss Payments:

  • Return to Admin Settings > Payments.

  • Select Add New Payment Integration.

  • Choose Truss Payments from the list and follow the on-screen instructions to complete the setup.

Important Considerations:

  • Data Retention:

    • Invoices and bills marked as paid before disconnection will retain their status.

    • Unpaid invoices and bills may lose their connection to the previous accounting software, necessitating manual updates after disconnection.

  • Reintegration:

    • If you choose to reintegrate with the previous payment service in the future, you'll need to re-establish links for jobs, cost codes, employees, and vendors.

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